1. Introduction

Spacera Pty Ltd ("Spacera", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Apollo ("the Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, job title
• Organization Details: Company size, industry, number of meeting rooms
• Payment Information: Billing address, payment method details (processed by secure third-party payment processors)
• Communications: Support requests, feedback, and correspondence with us

2.2 Information Collected Automatically

• Device Telemetry: Health status, configuration, and diagnostic data from connected meeting room devices
• Environmental Data: Temperature, humidity, CO2 levels, and occupancy data from sensors
• Usage Data: Login times, features used, actions taken within the Service
• Technical Data: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: Session cookies, analytics cookies, and similar technologies

2.3 Information from Third Parties

• Platform Integrations: Data from Microsoft Teams, Zoom, Cisco Webex, and other connected platforms
• Single Sign-On Providers: Authentication data from identity providers

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide, operate, and maintain the Service
• Monitor and analyze the health of your meeting room devices
• Send alerts and notifications about device status and issues
• Process transactions and send billing information
• Respond to support requests and provide customer service
• Send administrative information, updates, and security alerts
• Analyze usage patterns to improve the Service
• Develop new features and functionality
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in providing the Service (hosting, analytics, payment processing)
• Platform Partners: Collaboration platform vendors for integration purposes
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given explicit permission

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

• Encryption of data in transit (TLS) and at rest
• Multi-factor authentication options
• Regular security assessments and penetration testing
• Access controls and audit logging
• Secure data centers with physical security measures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as necessary to provide the Service and fulfill the purposes described in this policy. Retention periods vary based on data type:

• Account Data: Retained while your account is active and for a reasonable period thereafter
• Device Telemetry: Typically retained for 90 days (configurable by subscription tier)
• Environmental Data: Retained according to your subscription tier settings
• Audit Logs: Retained for compliance and security purposes

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request your data in a machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by relevant authorities
• Data processing agreements with service providers
• Compliance with applicable data protection frameworks

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze usage patterns and improve the Service
• Provide security features

You can control cookies through your browser settings. Note that disabling certain cookies may affect Service functionality.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

13. Australian Privacy Act Compliance

For Australian residents, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). You have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached these principles.